Cookie Policy
Last updated: 03/12/2025
1. Introduction
This Cookie Policy explains how PLM Technologies Ltd trading as Loom ("we", "us", "our") uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies in accordance with this policy.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences and improve your experience.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies (Always Active)
These cookies are essential for the website to function properly. You cannot disable them.
| Cookie Name | Purpose | Duration |
|---|---|---|
sb-access-token | Authentication - keeps you logged in | Session |
sb-refresh-token | Authentication - refreshes your session | 30 days |
cookie-consent | Stores your cookie preferences | 1 year |
csrf-token | Security - protects against CSRF attacks | Session |
3.2 Functional Cookies
These cookies enhance functionality and personalization. Disabling them may affect website features.
| Cookie Name | Purpose | Duration |
|---|---|---|
user-preferences | Remembers your settings and preferences | 6 months |
theme | Stores your theme preference (light/dark) | 1 year |
language | Stores your language preference | 1 year |
3.3 Analytics Cookies
These cookies help us understand how visitors use our website so we can improve it.
| Cookie Name | Purpose | Duration |
|---|---|---|
_ga | Google Analytics - distinguishes users | 2 years |
_gid | Google Analytics - distinguishes users | 24 hours |
_gat | Google Analytics - throttles request rate | 1 minute |
3.4 Marketing/Advertising Cookies
These cookies track your activity to show you relevant advertisements.
| Cookie Name | Purpose | Duration |
|---|---|---|
_fbp | Facebook Pixel - tracks conversions | 3 months |
IDE | Google DoubleClick - ad targeting | 1 year |
4. Third-Party Cookies
Some cookies are placed by third-party services:
4.1 Stripe (Payment Processing)
Stripe uses cookies to process payments securely. These are strictly necessary for payment functionality.
4.2 Google Analytics
We use Google Analytics to understand how our site is used. Google Analytics sets cookies to collect information anonymously.
4.3 Social Media
If you share content via social media buttons, those platforms may set their own cookies. We don't control these cookies.
5. How Long Do Cookies Last?
Session Cookies
Temporary cookies that expire when you close your browser. Used for authentication and security.
Persistent Cookies
Remain on your device for a set period or until you delete them. Used for preferences and analytics.
6. Managing Your Cookie Preferences
6.1 Cookie Consent Banner
When you first visit our site, you'll see a cookie consent banner. You can:
- Accept all cookies
- Reject optional cookies (strictly necessary cookies will remain)
- Customize your preferences by category
6.2 Cookie Preference Center
You can change your cookie preferences at any time by clicking "Cookie Settings" in the footer.
6.3 Browser Settings
Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies (may break website functionality)
- Delete cookies when closing browser
How to manage cookies in popular browsers:
- Chrome: Chrome cookie settings
- Firefox: Firefox cookie settings
- Safari: Safari cookie settings
- Edge: Edge cookie settings
7. Do Not Track (DNT)
Some browsers have a "Do Not Track" feature. We respect DNT signals and will not track users who have DNT enabled, except for strictly necessary cookies required for site functionality.
8. Impact of Disabling Cookies
If you disable or block cookies, some features may not work properly:
- You may not be able to log in or stay logged in
- Your preferences won't be saved
- Some pages may not display correctly
- You may see irrelevant advertisements
Note: Strictly necessary cookies cannot be disabled as they're essential for the website to function.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. The "Last Updated" date at the top indicates when the policy was last revised.
We encourage you to review this policy periodically.
10. Your Rights Under UK GDPR
Under UK GDPR, you have rights regarding cookies and tracking:
- Right to be informed about cookies we use
- Right to accept or reject non-essential cookies
- Right to withdraw consent at any time
- Right to access data collected via cookies
- Right to have cookie data deleted
For more information about your data rights, see our Privacy Policy.
11. Contact Us
If you have questions about our use of cookies, please contact us:
- Email: privacy@loom.win
- Support: support@loom.win
12. More Information
For more information about cookies and online privacy, visit: