Question 1

How do I join Loom?

Accepted Answer

Register with your name, city, mobile and email address.

Question 2

How old do I have to be to enter?

Accepted Answer

You must be at least 18 years old to take part.

Question 3

Do I need to pay to enter?

Accepted Answer

Most of our competitions require a paid entry. However, we also offer a free entry route and run Free-to-Enter Competitions as well.

Question 4

What payment methods are available?

Accepted Answer

We accept Bank Transfer and Card payments.

Question 5

How do I pay for my tickets?

Accepted Answer

After selecting your numbers, you can choose your preferred payment method. Card payments are processed immediately, while bank transfers require manual verification.

Question 6

Are my payment details secure?

Accepted Answer

Yes, all card payments are processed securely. We never store your payment information on our servers.

Question 7

How do I reserve a number?

Accepted Answer

Browse live competitions, select an available number, and reserve it. The number will be held for 5 minutes while you complete payment.

Question 8

Can I reserve multiple numbers?

Accepted Answer

Yes, you can reserve up to 10 numbers per competition, depending on the competition settings. Each number is held for 5 minutes during payment.

Question 9

What happens if my reservation expires?

Accepted Answer

If you don't complete payment within 5 minutes, your reserved numbers are released back to the pool and become available for other players.

Question 10

How are winners selected?

Accepted Answer

Winners are selected using a transparent, verifiable method. The exact process depends on the competition type and is documented for each draw.

Question 11

How are prizes paid?

Accepted Answer

Winners are notified after results are entered. Prizes are typically 80% of the total pot and are paid off-platform. Admin marks payouts as confirmed once processed.

Question 12

When will I receive my winnings?

Accepted Answer

Payouts are processed after the competition results are confirmed. You'll be notified when your payout is confirmed and ready for collection.

Question 13

How much can I win?

Accepted Answer

Prize amounts vary by competition. Some have fixed prizes, while others use 80% of the total pot. Check individual competition details for specific prize information.

Frequently Asked Questions

Registration

Payments

Gameplay

Payouts

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